Transit Customer Survey
Interurban Transit Authority and the Michigan Department of Transportation (MDOT) have contracted with Michigan State University (MSU) to assess customer satisfaction and trip purpose of transit riders. This survey was developed for the purpose of research that will help improve transit here and across the state. Your information will be used in reporting efforts towards high quality transportation services. Your responses will be treated as confidential and information will be evaluated in combination with other questionnaires received.
Participation in this research is voluntary and you have the right to refuse to participate in the survey, change your mind, or withdraw at any time.
Dr. Z. Kotval-K, assistant professor at MSU, is available to answer any questions you may have and can be reached at email@example.com or (517) 353-5460.
You indicate your voluntary agreement to participate by completing and returning this survey. This survey should take between 5-10 minutes to complete.
Click here for the full survey